Front Desk Receptionist

About the role

Join the River Island Hotel team as a Front Desk Receptionist, delivering first‑class service to guests in a 56‑room, 3‑star property located in the heart of Castleisland. You will work as part of a dynamic Front Office team, handling both morning and evening shifts.

Key responsibilities

• Manage all reception duties, including guest check‑in and check‑out.
• Answer the switchboard and hotel telephone in line with company standards.
• Respond promptly and courteously to guest queries, anticipating needs and exceeding expectations.
• Maintain high standards of performance across all front‑office departments.
• Develop strong working relationships with colleagues in reception and other hotel areas.

Required profile

• Previous experience in a similar hospitality role is an advantage.
• Team player able to multitask in a fast‑paced environment.
• Detail‑oriented with a desire to progress within the luxury hospitality market.
• Excellent communication and interpersonal skills.
• Fluent English language skills are essential.

Required skills

• Knowledge of the Hotsoft operating system (advantage, not essential).

What we offer

• Competitive salary.
• Discounts on hotel stays, dining, and spa services across the O'Donoghue Ring Collection.
• Meals and free coffee provided on duty.
• Free access to the company leisure centre and employee wellness programmes.
• Learning and development opportunities through online training tools.