Guest Experience Executive

About the role

Join the Front Office team at Carton House, Ireland’s first Fairmont five‑star resort, as a Guest Experience Executive. You will be the face of the hotel, delivering the brand’s promise of personalised, memorable service to every guest.

Key responsibilities

• Ensure compliance with fire, hygiene, health & safety, GDPR and employment legislation.
• Deliver Fairmont brand standards consistently, creating "sparkle" moments through personalisation and creativity.
• Answer telephone calls courteously, manage guest requests and reservations using a one‑stop approach.
• Turn negative guest experiences into memorable moments.
• Follow shift task lists, departmental policies and crisis‑management plans.
• Cross‑train across Front Office roles and work flexibly to maximise guest satisfaction.

Required profile

• 1‑2 years front‑office experience in a 5‑star hotel.
• Ability to work independently and as part of a team.
• Strong command of English and excellent organisational skills.
• Willingness to work flexible hours, including weekends, bank holidays, early and evening shifts.

Required skills

• OPERA property‑management system (advantageous).

What we offer

• Access to Accor’s global hospitality network and employee benefit card.
• Learning and development programmes, on‑the‑job training and external seminars.
• Refer‑a‑friend bonus, Employee Assistance Programme and awards scheme.
• Meals, uniform, free parking and regular team‑building events.