Hospitality Receptionist – Front Desk Role

About the role

Join Dalata Hotel Group as a Receptionist and be the first friendly face our guests encounter. You will work in a dynamic hotel environment, providing essential front‑desk support while developing your hospitality career through our Dalata Academy programmes.

Key responsibilities

• Greet and welcome guests upon arrival.
• Register guests, process payments and issue room keys.
• Answer guest inquiries about hotel facilities and local attractions.
• Maintain the security of room keys and ensure guest safety.
• Update guest information accurately in the property’s computer system.
• Take, confirm and manage reservations.

Required profile

• Excellent customer service orientation.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Calm and effective performance under pressure.

Required skills

• Opera Cloud (training desired).

What we offer

• Free employee meals while on duty.
• 50% off food & beverage across all properties.
• Employee room rate of €60/£60 per night.
• Friends & family discount and extra annual leave.
• Employee Assistance Programme and transport schemes.
• Pension access and Cycle‑to‑Work scheme.
• Continuous development through Dalata Academy.
• Staff appreciation events, team‑building activities and charity initiatives.