Hotel Receptionist – Front Desk

About the role

The Fota Collection is seeking a personable Hotel Receptionist to be the first point of contact for guests across our resort. You will create a five‑star first impression, manage front‑desk operations and respond to guest requests with professionalism and warmth.

Key responsibilities

• Greet guests, handle check‑in and check‑out procedures efficiently.
• Manage reservations, cancellations and modifications using the Opera system.
• Respond promptly to guest inquiries, requests and complaints, ensuring satisfaction.
• Prepare and distribute reports, perform data analysis and maintain accurate administrative records.
• Coordinate with housekeeping, food & beverage and other departments to fulfill guest needs.

Required profile

• Fluent English with excellent oral and written communication.
• Strong customer‑service orientation and ability to anticipate guest needs.
• Leaving Certificate or equivalent; a hospitality diploma is preferred.
• Professional grooming and presentation.

Required skills

• Opera system (knowledge desirable)
• Report writing
• Data analysis
• Administration
• Intermediate computer skills

What we offer

• Company‑funded educational programs
• Up to 50% discount on dining options
• Reduced accommodation rates for family and friends
• Discounts on spa treatments and products
• Wellness days and employee assistance program
• Access to health clubs, staff dining facilities and parking