Hotel Receptionist

About the role

Join Dalata Hotel Group as a Receptionist and be the first friendly face for guests arriving at our hotels across Ireland, the UK, Germany and the Netherlands. You will play a key part in delivering a smooth check‑in experience and providing helpful information about our facilities and local attractions.

Key responsibilities

• Greet and welcome guests upon arrival.
• Register guests, process payments and issue room keys.
• Answer guest inquiries about on‑site services and local tourism.
• Maintain accurate guest records in the property management system.
• Take and confirm reservations, ensuring all details are correct.
• Uphold security protocols for room keys and guest information.

Required profile

• Proven experience in a 3‑ or 4‑star hotel front office.
• Excellent customer service and communication abilities.
• Ability to work independently, take initiative and stay calm under pressure.
• Fully flexible availability, including mornings, evenings and weekends.

Required skills

What we offer

• Free employee meals while on duty.
• Discounted food & beverage (50% off) and room rates across all Dalata‑owned hotels.
• Extra annual leave (up to 5 days) based on years of service.
• Employee Assistance Programme and Cycle‑to‑Work scheme.
• Pension access and development opportunities through Dalata Academy.
• Regular team‑building activities, staff appreciation events and charity initiatives.