Medical Secretary

About the role

The Medical Secretary provides essential administrative support to consultants across multiple specialties at UPMC Whitfield Hospital. The role ensures smooth patient pathways, accurate record‑keeping, and a high‑quality patient experience throughout the hospital.

Key responsibilities

• Welcome, greet and book patients efficiently on the day of clinic.
• Manage phone calls and referral letters from GPs, arranging appointments and informing patients of fees.
• Request and collate diagnostic information (scans, histology, pathology) from other hospitals as required.
• Handle cash payments, enter them into the system and balance daily.
• Process patient billing promptly and keep accounts up‑to‑date.
• Prepare and distribute medical reports after consultations to referring GPs and consultants.
• Maintain accurate filing systems and keep practice software (Imeddoc/TPRO) updated.
• Collaborate with the multidisciplinary team to uphold high patient service standards.
• Adhere to hospital booking policies and ensure timely patient scheduling.
• Answer telephone calls courteously, take messages and route calls appropriately.
• Provide training for relief and work‑experience staff as needed.

Required profile

• Willingness to work in different hospital areas as patient needs dictate.
• Ability to provide satisfactory documentary evidence of training and experience.
• Commitment to the hospital’s organisational values, quality and safety culture.
• Compliance with uniform policy and hospital procedures.

Required skills

• Proficiency with Imeddoc software.
• Proficiency with TPRO software.