Receptionist – Front Desk Hospitality Role

About the role

Join Dalata Hotel Group as a Receptionist and become the first point of contact for guests across our portfolio of 3‑ and 4‑star hotels. You will deliver a warm welcome, manage check‑in and check‑out processes, and provide accurate information about our facilities and local attractions.

Key responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests, process payments and issue room keys.
• Respond to guest inquiries about in‑house facilities and local tourist information.
• Maintain the security of room keys and ensure proper handling.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.

Required profile

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication abilities.
• Capability to remain calm and perform well under pressure.
• Reception experience in a 3‑ or 4‑star hotel is essential.

Required skills

What we offer

• Free employee meals while on duty.
• 50% off food & beverage across all properties.
• Employee room rate of €60/£60 per night.
• 30% off friends & family rates.
• Extra annual leave day for each year of service (up to 5 days).
• Employee Assistance Programme.
• Cycle‑to‑Work and other transport schemes.
• Pension access (local scheme).
• Development opportunities through Dalata Academy.
• Staff appreciation initiatives, team‑building activities and regular charity events.