Senior Associate / Manager - HRS AI Enablement

About the role

Lilly's HR Solutions (HRS) is introducing AI agents that work alongside HRS team members to draft, retrieve and check work, improving quality, consistency and speed while keeping employees central to the service. This is a newly created team accountable for the AI transition, together with the HRS Leadership Team, and the position sits in Cork.

Key responsibilities

• Plan AI adoption across HRS, including readiness assessment, communications and sequencing, and deliver enablement and training so team members know how to use each agent and when to override it.
• Co-design each agent with the users, define the tasks it handles and the points needing human verification, and run a structured feedback route from the pods into the development backlog.
• Set accuracy thresholds and evidence standards for release, maintain a real-case evaluation regime by country and process, and approve or withhold release accordingly.
• Set the standard for how knowledge is structured, owned, permissioned and maintained, usable by both agents and HRS team members.
• Maintain the agent register (purpose, scope, permissions, data accessed, owner, limitations, verification requirements), manage the move from pilot to production, monitor live performance and withdraw agents that no longer meet their benefit case.
• Ensure each agent has documented purpose, data use, decision boundaries and human oversight to satisfy governance and privacy requirements.

Required profile

• Bachelor's degree or equivalent professional experience.
• 5+ years in HR service delivery, HR operations or shared services, including direct case-handling experience in a multi-country environment.
• Demonstrated change management experience, including enabling and adopting new ways of working.
• Experience delivering digital, automation or AI capability into live operations, from requirements definition and pilot to scaling.
• Evidence of holding a quality or governance position under delivery pressure.

Preferred skills

• Working knowledge of HR service platform AI and agent capability.
• Experience in a global business services or capability centre environment.
• An additional European language.

What we offer

• Anticipated pay of EUR 32,250 - 82,610 depending on education, experience, skills and location.
• Possible company bonus for full-time equivalent employees.
• Benefits including pension plan eligibility, vacation, healthcare, flexible benefits, life insurance, time off and leave, and well-being benefits such as an employee assistance program.