Lead Specialist – Global HR Solutions (Payroll)

About the role

Lilly's Global HR Solutions team delivers end-to-end HR services and partnerships with HRS countries, centres of excellence and employees worldwide. As a Lead Specialist, you will work with the HR organisation, employees and managers across a wide range of HR processes and transactions, with a focus on payroll, absence and time tracking. The role is based in Cork.

Key responsibilities

• Own payroll, absence and time-tracking processes and run internal payroll controls daily
• Coach colleagues on HR policies and practices, and set guidelines and processes for efficient work
• Identify areas for improvement and coach colleagues on efficiency, call control and exceeding customer expectations
• Train HR Solutions Associates, collect and direct feedback, and act as a change agent proposing solutions
• Understand service scope and SLAs, and improve performance deliverables
• Process HR inquiries and transactions to a high quality standard, escalating complex cases to the Centre of Excellence
• Act as liaison with the global CoE and manage key stakeholder relationships
• Share learnings so team members can update processes and build new specialist knowledge
• Apply a compliance and audit mindset, comply with global guidelines, and run weekly quality checks with training where gaps exist

Required profile

• 2+ years' experience desirable in fast-paced customer service, administration or operations
• Experience in a payroll or finance-focused role
• Bachelor's degree or equivalent work experience
• Dutch speaker, bilingual/multilingual with English, and prior shared services experience preferred
• IPASS Payroll Technician/Payroll or financial/payroll certification, or Workday experience preferred
• Ability to handle confidential information, resilience in ambiguous situations, and strong communication and stakeholder management

What we offer

• Anticipated wage of EUR 33,750 - 49,500, depending on education, experience, skills and location
• Possible company bonus for full-time equivalent employees
• Benefits including pension plan, vacation, healthcare, flexible benefits, life insurance, time off and well-being programmes
• Flexibility in hours, including public holidays and US hours support 2pm-10pm weekly and as required