Senior Receptionist

About the role

Cliff at Lyons, a luxury countryside retreat just outside Dublin, is looking for an experienced Senior Receptionist to join its team on a part‑time basis. You will be the first point of contact for guests, ensuring a warm welcome and seamless stay in a sustainable, award‑winning environment.

Key responsibilities

• Greet and welcome guests in a professional and friendly manner.
• Answer, screen, and forward incoming phone calls.
• Maintain a tidy and presentable reception area.
• Handle check‑ins, check‑outs and respond to reservation emails.
• Manage room allocations according to guest preferences and special requests.
• Provide accurate information on room types, rates, availability and hotel facilities.
• Process new bookings, modifications and cancellations using the HotSoft system.
• Coordinate with housekeeping to ensure rooms are ready for arrival.
• Address customer complaints or refer them to the appropriate department.
• Process payments, issue receipts and perform general administrative duties.

Required profile

• Minimum 3 years of experience in a similar front‑desk or hospitality role.
• Excellent written and spoken English.
• Fully flexible availability for early mornings, evenings, weekends and public holidays.
• Customer‑focused attitude with strong communication skills.

Required skills

• Experience with the HotSoft hotel management system (or willingness to be trained).
• Proficiency in standard office equipment and basic computer use.

What we offer

• Competitive salary based on experience.
• Flexible part‑time working hours within the reception department.
• Ongoing personal and professional development.
• Clear career progression opportunities.
• Employee Assistance Programme and Bike‑to‑Work scheme.
• Uniform and meals provided on duty.
• Discounts on stays and dining for you, your family and friends.