Spa Reception Supervisor

About the role

The Spa Reception Supervisor leads the front‑desk team, ensuring seamless guest experiences, accurate bookings and efficient financial handling in a high‑end spa environment.

Key responsibilities

• Manage all spa enquiries, convert them into confirmed bookings and allocate therapists to maximise room occupancy and profitability.
• Oversee daily reception operations, complete checklists, and ensure the reception area meets brand standards.
• Lead, train and mentor reception staff, conduct monthly meetings and maintain up‑to‑date treatment knowledge.
• Handle billing, POS usage and end‑of‑day reconciliation, correcting any overs or unders as directed by finance.
• Maintain guest feedback on Revinate, monitor call statistics and support sales and service targets.
• Ensure compliance with data‑protection policies, including secure handling of credit‑card information.
• Supervise retail displays, stock levels and conduct master‑class training for the reception team.

Required profile

• Proven experience in spa or hospitality reception, with a strong focus on customer service.
• Leadership ability to motivate a team and achieve daily performance targets.
• Excellent organisational skills and attention to detail.
• Ability to work independently and support spa operations in the absence of the manager.

Required skills

• POS system operation
• Revinate guest‑feedback platform
• NFC technology for check‑in processes
• Billing and financial reconciliation
• Data‑protection compliance