Team Manager – Food

About the role

As a Team Manager for the Food department at M&S, you will lead a store team on the shop floor, setting the pace and raising standards to deliver exceptional service and strong commercial performance.

Key responsibilities

• Lead and motivate a multi‑skilled team, ensuring a five‑star customer experience.
• Maintain high standards of visual presentation, safety, product availability and operational excellence.
• Drive commercial results using insight, pace and effective leadership.
• Coach, develop and performance‑manage staff with clarity and empathy.
• Handle constructive and difficult conversations while fostering an inclusive culture.
• Embrace digital tools and new ways of working to improve efficiency.

Required profile

• Proven experience leading teams in a fast‑paced retail or customer‑focused environment.
• Strong commercial awareness and confidence using data to drive results.
• Ability to coach, develop and manage performance with empathy.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and willingness to adopt new technologies.
• Role model for great service, inclusion and company behaviours.

Required skills