Claims Advisor – Motor, PI, EL & PL

About the role

Marsh is seeking a Claims Advisor for its Dublin Claims team, a key role within its insurance advisory services. The post covers a portfolio of claims across Motor, Personal Injury (PI), Marine, Employers' Liability (EL) and Public Liability (PL) for large multinational corporate clients, managing claims from first notification through to settlement.

Key responsibilities

• Manage a portfolio of Motor, Property and Personal Injury claims end-to-end, from first notification through settlement or closure.
• Set and document claim strategy, timelines and next steps, keeping a strong diary and following up proactively.
• Advocate for clients by negotiating with insurers and coordinating clients, insurers, internal teams, adjusters and legal advisers to reach fair outcomes within policy terms.
• Handle complex claims, declinatures and coverage disputes by producing clear chronologies and summaries, escalating appropriately and documenting decisions.
• Deliver accurate reporting and audit-ready records supporting renewals and stewardship meetings, in line with governance, conduct standards, GDPR and internal controls.

Required profile

• Relevant insurance claims experience, ideally including complex and/or high-value claims across several lines.
• APA (Accredited Product Adviser) (Commercial) qualification as a minimum.
• Experience preparing claims reports and coordinating with external partners such as loss adjusters, solicitors and forensic accountants.
• Preferred: 3+ years of claims experience, experience presenting claims reporting for renewal reviews, experience with contentious matters and coordination with adjusters/legal, and a CIP qualification.
• Preferred: coaching or mentoring capability and/or people leadership experience.

Required skills

• Strong IT capability, including MS Office.
• Strong communication and relationship-management skills with a client-first approach.
• Ability to work under pressure, meet deadlines and keep documentation compliant.

What we offer

• A hybrid working arrangement, with colleagues expected in the office at least three days per week.
• Professional development opportunities, interesting work and supportive leaders.
• A diverse, inclusive culture and a range of career opportunities.