Customer Service Administrator – Order to Invoice

About the role

The Customer Service Administrator will be the primary point of contact for customers, managing the complete order‑to‑invoice cycle. You will work closely with sales, supply‑chain and finance teams to ensure accurate and timely fulfilment while delivering a professional customer experience.

Key responsibilities

• Process sales orders and credits accurately using ERP/accounting systems.
• Maintain up‑to‑date customer master data and act as the first point of contact for queries via phone and email.
• Log, track and resolve customer issues, escalating when necessary.
• Liaise with third‑party logistics providers, monitor delivery performance and manage delays or short deliveries.
• Collaborate with sales managers, supply‑chain and finance to resolve cross‑functional issues.
• Support continuous improvement of customer service tools, SOPs and system enhancements.

Required profile

• Customer‑focused and solution‑oriented.
• Organised, reliable and able to work under pressure.
• Proactive, adaptable and able to learn new processes quickly.

Required skills

• Experience with ERP systems.
• Familiarity with Gorgias or similar customer service platforms.
• Strong proficiency in Microsoft Office and general IT systems.

What we offer

• Competitive salary plus KPI‑based bonus.
• Pension contribution after probation.
• 23 days annual leave plus Good Friday.
• Early finish on Fridays (4:30 pm, 3 pm in July & August).
• Hybrid work model – office based with one day per week remote after probation.