Customer Service Assistant – Retail (Wexford Town)

About the role

We are looking for a Customer Service Assistant to join our retail shop in Wexford Town. You will deliver a friendly, knowledgeable experience to customers while supporting the Shop Manager in daily operations and ensuring the store runs smoothly.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with day‑to‑day shop activities.
• Open and close the shop, including cash management and security procedures.
• Accept and process bets via betting terminals, EPOS system, and in‑shop transactions.
• Maintain high standards of shop presentation and compliance with safety and social responsibility policies.
• Act as a brand ambassador, introducing customers to multi‑channel and digital betting options.
• Step in to lead the team in the absence of senior managers, ensuring smooth operations.

Required profile

• Customer‑service oriented with a friendly and helpful attitude.
• Reliable, organised and able to work under pressure.
• Interest in sports and betting events, with strong numeracy and attention to detail.
• Willingness to work a flexible schedule, including weekends.

Required skills

• Experience with EPOS systems.
• Cash handling and transaction processing.