Director of Product Management, Partnerships Onboarding

About the role

Mastercard is seeking a senior leader to own the end‑to‑end onboarding framework for SME partners. This strategic position sits at the crossroads of product, risk, and partnership functions, driving scalable processes that enable rapid market entry while meeting governance and regulatory standards.

Key responsibilities

• Design and own the SME onboarding operating model, including processes, tools, metrics, and governance.
• Balance fast time‑to‑market with strong risk and compliance discipline across regions and product lines.
• Align cross‑functional teams—product, risk, legal, security, sourcing, and regional stakeholders—around onboarding priorities.
• Prioritise enhancements based on impact, risk exposure, and scalability.
• Lead resolution of complex onboarding challenges, escalations, and risk decisions.
• Translate regulatory and policy requirements into clear, SME‑appropriate standards.
• Provide senior leadership with visibility into onboarding health, capacity, performance, and risk trends.
• Build, coach, and lead a high‑performing onboarding team (L7/L8), setting expectations and development paths.

Required profile

• Bachelor’s degree or equivalent practical experience.
• Significant experience in product management, operations, risk, compliance, or governance‑focused roles.
• Background in partnership‑driven or ecosystem‑based models such as fintech platforms or marketplaces.
• Proven ability to influence senior stakeholders and align diverse teams.
• Strong strategic thinking paired with disciplined execution.

Required skills