Front Office Assistant

About the role

The Front Office Assistant at The Address Collective welcomes guests, manages check‑in and check‑out procedures, and supports the smooth operation of the hotel reception. This role ensures that every guest receives a professional and courteous experience in line with brand standards.

Key responsibilities

• Greet guests promptly, register arrivals, and allocate rooms according to established procedures.
• Handle reservations, cancellations, and no‑shows, maintaining accurate records in the reservation system.
• Answer the switchboard, transfer calls correctly, and take detailed messages for guests and staff.
• Process guest charges, post them to room bills, and balance cash at the end of each shift.
• Provide information on hotel facilities, amenities, and local services, and arrange additional guest requests such as dinner reservations or porter services.
• Conduct regular security and safety checks, reporting any issues to management immediately.
• Maintain a clean, safe, and tidy work environment, adhering to health, safety, and hygiene standards.
• Prepare and deliver reports to relevant departments as required.

Required profile

• Present a clean, professional appearance in full uniform and follow the company grooming policy.
• Adhere to the Code of Conduct, health and safety regulations, and company policies.
• Demonstrate punctuality, reliability, and the ability to work scheduled shifts.
• Communicate clearly and courteously with guests and colleagues.

Required skills

• Reservation system operation
• Switchboard handling
• Cash handling and reconciliation