Hospitality Assistant – Customer Service Role

About the role

We are seeking a Hospitality Assistant to be the welcoming face of our business. Working full‑time (35 hours per week) in a fast‑paced environment, you will join a team that takes pride in its food, brand, and especially its people.

Key responsibilities

• Greet guests and ensure they leave delighted.
• Provide a seamless, personalised service throughout the customer journey.
• Know the menu inside‑out and make confident recommendations.
• Represent Compass Group UK&I positively and uphold brand standards.
• Follow food handling, hygiene and health‑and‑safety regulations.

Required profile

• Passion for delivering outstanding service with a friendly smile.
• Proactive decision‑making focused on customer needs.
• Strong team player with excellent communication.
• Desire to succeed and grow within the role.
• Ability to work effectively under pressure.

Required skills

• Good knowledge of menu items and ability to suggest suitable options.
• Understanding of food safety, hygiene and health‑and‑safety standards.

What we offer

• Opportunities for career progression within a company that invests in its people.
• A supportive, inclusive workplace that celebrates diversity.
• Recognition and rewards for employees who go beyond the plate.