Hotel Duty Manager (Food & Beverage)

About the role

We are looking for a proactive Food & Beverage Duty Manager to oversee daily hotel operations, ensure exceptional guest experiences, and support seamless coordination across all service areas. The role combines leadership, customer focus, and operational oversight in a dynamic hospitality environment.

Key responsibilities

• Promote and foster positive customer relations, delivering the highest standards of service.
• Handle guest queries and complaints professionally, ensuring prompt follow‑up.
• Stay fully briefed on daily and weekly business updates and communicate effectively across departments.
• Liaise with Department Managers and the F&B team to ensure smooth event execution.
• Oversee day‑to‑day operations of all departments, maintaining company standards.
• Manage food & beverage outlets (restaurant/bar) during service periods to ensure quality and efficiency.
• Cover Front Office duties when required, including check‑in/check‑out and telephone handling.
• Maintain adequate staffing levels by adjusting rotas based on business needs.
• Motivate and encourage staff, recognising efforts and fostering a positive work environment.
• Delegate tasks clearly and ensure team members understand their responsibilities.
• Assist in induction and training of full‑time and part‑time staff.
• Ensure fire drill competence and staff training.
• Uphold health, safety, and welfare standards for staff and guests.
• Maintain compliance with food hygiene regulations and allergen awareness.
• Record and report accidents or incidents occurring during shifts.
• Complete Duty Manager checklists, logs, and cash handling procedures accurately.
• Participate in training sessions to stay updated on industry best practices.

Required profile

• 2‑3 years hands‑on management experience in Food & Beverage operations.
• Strong focus on exceptional customer care and consistent service delivery.
• Proven ability to motivate, develop and lead a team.
• Flexible availability for early mornings, evenings and weekends as required.

Required skills

What we offer

• Recognition as a Quality Employer certified by the Irish Hotels Federation.
• Opportunities for professional growth and development within a supportive hospitality environment.
• Dynamic, guest‑focused workplace with a collaborative team culture.