Hotel Receptionist – Front Office (Mon‑Fri)

About the role

The Montenotte is seeking a friendly and professional Hotel Receptionist to join its Front Office team on a Monday‑Friday schedule. You will be the first point of contact for guests, ensuring smooth check‑in and check‑out experiences while upholding the hotel’s high standards of service.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures, and handle luggage courteously.
• Answer telephone and email enquiries, process reservations, cancellations and modifications promptly.
• Promote upselling opportunities and generate maximum departmental revenue.
• Prepare daily reports, verify bills, and issue invoices to FIT and tour operators.
• Liaise with senior management on guest queries or issues.
• Assist guests with transport arrangements and provide local information.

Required profile

• Excellent customer‑service orientation with a warm, approachable demeanor.
• Strong communication skills, both verbal and written.
• Ability to work efficiently in a fast‑paced hospitality environment.
• Attention to detail and accuracy in billing and reporting.
• Team player who can collaborate with Front Office and Reservations teams.

Required skills

What we offer

• World‑class employee changing facilities and a stylish staff restaurant.
• Bespoke Montenotte uniforms for guest‑facing roles.
• Group discount HSF Health Plan.
• Learning and development opportunities with clear career guidance.