Night Guest Service Agent – Hotel Front Desk

About the role

We are looking for a proactive Night Guest Service Agent to join our hotel team. Working the night shift, you will be the first point of contact for guests, ensuring a warm welcome and seamless service throughout their stay.

Key responsibilities

• Greet guests upon arrival, assist with luggage, doors, and elevators.
• Handle check‑in and check‑out procedures with accuracy and professionalism.
• Provide information on local attractions, hotel amenities, and respond to guest inquiries.
• Anticipate and fulfill unstated guest needs, resolve complaints, and coordinate service recovery.
• Promote hotel facilities, bar menus, pool times, and create itineraries.
• Maintain safety by following crisis response, health & safety, HACCP, and fire‑safety procedures.
• Compile guest feedback, manage comment cards, and lead the night shift independently.

Required profile

• Minimum 2 years experience in a similar role, preferably in a 4‑ or 5‑star hotel.
• Excellent verbal and written communication in English.
• Strong customer‑service orientation and ability to work autonomously.
• Full clean driver’s licence and punctual, reliable attendance.

Required skills

• Opera (hotel property management system) experience.
• Intermediate computer skills and ability to compile reports.

What we offer

• Full‑time or part‑time contracts with night‑only shifts.
• Opportunities for career progression within a reputable hotel.
• Supportive team environment and training on safety procedures.