Night Manager

About the role

The Night Manager will lead all hotel operations during the overnight shift, ensuring guest safety, satisfaction and seamless service. Reporting to the Front Office Manager, you will supervise night‑time staff, handle guest requests and resolve any issues that arise.

Key responsibilities

• Manage and monitor all night‑shift employees, ensuring compliance with hotel standards, policies and the employee handbook.
• Conduct briefings for night staff, communicating VIP arrivals, group bookings and special requests.
• Greet arriving guests, verify accommodations, and arrange escort to rooms when required.
• Act as manager on duty in the Front Office Manager’s absence, handling complaints, disturbances, and problem‑solving.
• Oversee safety and security procedures throughout the property during night hours.
• Coordinate with other departments to ensure smooth hand‑over to the day shift.

Required profile

• Previous experience in a supervisory or managerial role within a hotel or hospitality environment.
• Strong knowledge of hotel policies, procedures and service standards.
• Excellent communication and leadership abilities, with a focus on guest satisfaction.
• Ability to work independently, make decisions quickly and handle confidential matters.

Required skills

What we offer

• Opportunity to work in a luxury, independently‑owned hotel that is part of Small Luxury Hotels of the World.
• Reduced‑rate on‑site accommodation if required.
• Dynamic work environment with a focus on innovation and memorable guest experiences.
• Recognition as a Great Place to Work (December 2024 – December 2025).