Night Porter

About the role

The Cork International Hotel is looking for a reliable Night Porter to manage overnight operations and ensure a safe, welcoming environment for guests. Working under the Front Office Manager, you will be the first point of contact during the night shift, handling guest enquiries, security duties and administrative tasks.

Key responsibilities

• Register, process and greet arriving guests promptly.
• Monitor and update the daily arrival list and communication log book.
• Provide telephone, business centre, housekeeping, reservation and room‑service assistance.
• Prepare night audit reports and handle basic financial documentation.
• Patrol the property, enforce security procedures and coordinate with local fire, police and emergency services.
• Manage key control, lock and unlock entrances, and secure meeting and conference rooms.
• Respond to guest requests and complaints in line with the hotel’s service recovery policy.

Required profile

• Excellent customer‑service orientation with strong communication skills.
• Ability to work independently during night hours and make quick decisions.
• Attention to detail and ability to follow safety and security protocols.
• Flexibility to handle a variety of front‑office and security tasks.

Required skills