Part‑Time Receptionist – Hotel Front Desk

About the role

The House Hotel in Galway is looking for a friendly, part‑time Receptionist to join its front‑of‑house team. You will be the first point of contact for guests, ensuring a smooth check‑in/out experience and promoting the hotel’s services.

Key responsibilities

• Greet guests with a warm, professional smile.
• Check guests in and out efficiently using the Opera Reservation System.
• Communicate hotel facilities and services, and upsell where appropriate.
• Handle guest enquiries, requests and complaints, escalating to management when needed.
• Answer telephone calls, route them correctly and take detailed messages.
• Ensure accurate billing in line with SOPs.
• Adhere to hotel policies on customer care, health & safety, fire safety and security.
• Provide support to other hotel areas as required.

Required profile

• Minimum of one year hospitality experience.
• Excellent interpersonal skills.
• Fluent written and spoken English.
• Willingness to learn about local attractions to advise guests.

Required skills

• Working knowledge of Opera PMS (preferred).
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Word.
• Competent use of the Internet for research and communication.

What we offer

• Opportunity to work in a prestigious hotel with a supportive team.
• Career progression within the Choice Hotel Group.
• Meals on duty.
• Discounts across the Choice Hotel Group portfolio.