Reservations Agent

About the role

The Reservations Agent works closely with the Reservations Manager and team to deliver outstanding guest care. This position requires a confident, organised individual with strong attention to detail and a flexible approach to working hours, including mid‑week and weekend shifts.

Key responsibilities

• Provide a professional, friendly, and courteous service to all guests.
• Work varying shifts across five days per week.
• Promote the resort’s facilities and services.
• Ensure service is delivered in line with agreed standards.
• Accurately record bookings using the relevant reservation system.
• Communicate all necessary information to relevant parties promptly.
• Develop strong working relationships with colleagues in the reservations department and related areas.

Required profile

• Minimum of 2 years experience in a similar reservations role.
• Excellent written and oral communication and interpersonal skills.
• Computer literacy with proficiency in Microsoft applications.
• Exceptional guest care and meticulous attention to detail.
• Self‑motivated, trustworthy, enthusiastic, and polite.
• Ability to complete projects/tasks within agreed timeframes.
• Well‑groomed and neatly presented.

Required skills

• Microsoft Office suite
• Opera Fidelio (reservation system)
• Channel management tools
• Revenue management tools