Senior Forward Deployed Product Manager (Dublin)

About the role

Fin, now part of Salesforce, is an AI customer agent that delivers always-on support across service, sales and ecommerce. This Senior Forward Deployed Product Manager works directly with Fin's biggest customers at key moments of their journey, from evaluation to deployment and beyond, helping them reach measurable success faster. It is a high-ownership, high-visibility role for a product manager who wants close time with customers and hands-on time with the product, and who is comfortable making progress before every answer is known.

Key responsibilities

• Own outcomes for a portfolio of strategic customers deploying Fin, understanding their business, support operations and technical environment well enough to earn trust immediately.
• Run the full deployment arc yourself: pitch and demo Fin, scope the solution, configure it hands-on (including custom development if required), and unblock product gaps, integrations or cross-functional snags.
• Act as the AI expert in the room, so customers leave every conversation confident about getting outstanding results from Fin.
• Partner closely with Sales, Success and R&D so each deployment feels like one team to the customer.
• Turn field learning into product: bring evidence-backed input to shape the roadmap, not just feature requests.
• Build the playbook of deployment patterns, templates and best practices that makes subsequent deployments faster.
• Help define what a Forward Deployed Product Manager means at Fin, since it is a novel role across the industry.

Required profile

• No minimum years of experience required; impact, drive and potential matter more than tenure.
• Deep empathy for customers paired with a bias for action, and motivation to solve real problems and deliver measurable results.
• Ability to pitch to executives and then dive into technical details with engineers, adjusting depth and tone.
• Uses data, not anecdotes, to build cases for deployment plans and roadmap bets, and is comfortable interpreting conversation logs, usage and CX metrics.
• Navigates organizational boundaries, thrives in fast-changing, undefined environments, and manages multiple deployments and priorities with operational rigor.

Required skills

• Technical fluency: talking to engineers and customers about APIs, SaaS infrastructure, LLMs and low-code tooling, and onboarding customers into more technical product setups.
• Even better: experience building product for enterprise customers, startup or B2B SaaS experience, and a background in technical consulting, solutions engineering or customer success.

The role is hybrid, with employees expected in the office at least three days per week.