IT Manager (Hands-on)

About the role

We are looking for an experienced IT Manager to act as an embedded technology leader for our clients. You will serve as the outsourced IT Manager, providing strategic guidance, overseeing daily technology operations, and being the primary point of contact for all IT matters.

Key responsibilities

• Act as the dedicated IT Manager for assigned client accounts and build strong relationships with client leadership.
• Develop technology roadmaps, recommend infrastructure improvements, and support business continuity planning.
• Coordinate support teams, monitor SLAs, manage critical incidents, and ensure proactive maintenance.
• Oversee Microsoft 365, Azure, Entra ID, endpoint management, networks, firewalls, backup platforms, and cloud services.
• Maintain cybersecurity best practices, lead security reviews, and support ISO 27001 and GDPR compliance.
• Manage internal and outsourced technical teams, third‑party suppliers, and offshore resources.

Required profile

• 7+ years of IT experience with previous management or team‑leadership experience.
• Strong knowledge of Microsoft 365, Azure, Intune, Entra ID, networking, cybersecurity, backup and disaster recovery.
• Proven client‑management experience and ability to present to senior stakeholders.
• Experience handling multiple priorities and projects simultaneously.

Required skills

• Microsoft 365
• Azure
• Intune
• Entra ID
• Networking
• Firewalls
• Backup platforms
• Disaster recovery
• Endpoint management
• Cloud services
• Cybersecurity