IT Service & Support Technician – 15‑Month Fixed Term

About the role

We are looking for a customer‑focused, tech‑savvy IT Service & Support Technician to join Lidl’s IT Service Team on a 15‑month fixed‑term contract. You will diagnose, troubleshoot and resolve a wide range of hardware, software and network issues, providing clear guidance to internal customers across stores, warehouses and offices.

Key responsibilities

• Guide customers through technical challenges via phone, email or chat.
• Prioritise, manage and respond to service‑desk tickets promptly.
• Diagnose and resolve issues on Windows, Linux and macOS desktops and laptops.
• Provide mobile support for iPhone and iPad devices.
• Support Google Workspace and perform remote‑desktop assistance.
• Assist with network and infrastructure problems.
• Consult external service providers to meet business requirements.
• Create and maintain procedural documentation and incident records.
• Liaise with other IT teams to identify root causes of recurring issues.
• Follow established service‑desk processes and escalation procedures.

Required profile

• Minimum 2 years of experience in a client‑facing IT support role.
• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Hands‑on experience with Windows, Linux and macOS environments.
• Strong understanding of computer systems, mobile devices and networking basics.
• Excellent problem‑solving and communication skills in English.
• Proactive attitude, flexibility and a strong work ethic.
• Willingness to learn new technologies; additional certifications (e.g., Linux, Cisco) are a plus.

Required skills

• Windows operating system
• Linux operating system
• macOS
• iPhone / iPad support
• Google Workspace
• Network and infrastructure troubleshooting
• Remote desktop tools
• Cisco (optional certification)

What we offer

• Competitive salary of €37,500 per annum.
• 20 days of annual leave.
• Private medical insurance.
• Company pension scheme.
• Flexible start and finish times.
• Initial training and ongoing development from experienced team members.