Senior System Administrator

About the role

We are seeking a Senior System Administrator to join a fast‑growing, remote‑first organization based in Ireland. You will be responsible for keeping the internal IT environment stable, secure, and efficient while supporting employees across multiple regions and time zones.

Key responsibilities

• Provide technical support to internal users in a globally distributed, remote‑first setting.
• Troubleshoot and resolve hardware, software, VPN, Citrix, and access‑management issues.
• Manage user accounts, permissions, and provisioning in Google Workspace and Active Directory.
• Configure, deploy, and maintain Windows and macOS devices, including OS installation and device setup.
• Administer endpoint management and MDM solutions such as Microsoft Intune or Jamf.
• Handle support tickets via Jira or similar ITSM tools, meeting SLA expectations.
• Maintain IT equipment inventory and support hardware lifecycle management.
• Collaborate with infrastructure and operations teams to improve systems and user experience.

Required profile

• Minimum 3 years of experience in corporate IT support, system administration, or related infrastructure roles.
• Strong communication skills and a customer‑focused mindset.
• Ability to stay calm and organized under high‑priority situations.

Required skills

• Google Workspace administration
• Active Directory administration
• Microsoft Intune or Jamf (MDM/endpoint management)
• Windows and macOS operating systems
• VPN technologies and Citrix
• Jira or comparable ITSM/service‑desk platforms