Front Office Receptionist / Guest Relations

About the role

We are seeking a Front Office Receptionist / Guest Relations professional to join Sheen Falls Lodge, a two‑Michelin‑Key hotel in Ireland. The role involves welcoming guests, handling enquiries, and ensuring smooth front‑desk operations throughout each shift.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and allocate rooms and keys.
• Handle guest enquiries, reservations, and accurate billing of accounts.
• Maintain correspondence, record daily “Knowledge Report”, and relay issues to the Duty Manager and General Manager.
• Ensure the front office runs efficiently, adhering to fire‑safety and security procedures.
• Support colleagues, demonstrate initiative, and seek ways to improve the guest experience.

Required profile

• 1‑2 years of experience in a 5‑star hotel front office environment.
• Permission to live and work in Ireland without restriction.
• Professional appearance, punctuality, and a courteous, patient attitude toward guests.
• Ability to work five days a week, including weekends and bank holidays.
• Team‑oriented mindset and willingness to follow management requests.

Required skills