Front Office Receptionist – Hotel Front of House

About the role

The Front Office Receptionist is the first point of contact for guests at the newly refurbished SpringHill Hotel. This full‑time, on‑site position requires a friendly, energetic, and professional demeanor to ensure every guest enjoys a memorable stay.

Key responsibilities

• Check guests in and out efficiently while handling special requests.
• Manage arrivals, departures, and allocation of rooms for the next day’s business.
• Respond promptly to customer enquiries, bookings, and complaints.
• Promote hotel services through up‑selling, incentives, and promotions.
• Handle cash, charge, float, and till procedures according to company policy.
• Provide information on local amenities and transport.

Required profile

• Strong command of the English language.
• Previous experience in a reception role.
• Ability to work flexible hours, including weekends, bank holidays, early and evening shifts.
• Comfortable in a fast‑paced, busy environment.

Required skills

• Basic computer skills.
• Working knowledge of Hotsoft (desirable).

What we offer

• Complimentary meals while on duty.
• Complimentary on‑site car parking.
• Discounted employee accommodation and friends‑and‑family rates.
• Discounts on hotel dining.
• Employee referral and educational assistance programmes.