Operations Manager – Hotel

About the role

Dooley's Hotel is seeking an Operations Manager to lead day‑to‑day hotel activities. The role combines strong people leadership with operational excellence to ensure every guest enjoys a seamless experience.

Key responsibilities

• Lead department heads across rooms, food & beverage, and guest services to deliver consistent, high‑quality guest experiences.
• Oversee food and beverage operations with a hands‑on approach, both front‑of‑house and back‑of‑house.
• Manage daily staffing, scheduling, guest satisfaction, and quality control.
• Identify operational gaps early and implement corrective actions before they affect guests.
• Act as the senior point of contact for guests and staff during your shift.
• Foster a culture of clear communication and teamwork.
• Track key performance indicators and act on data‑driven insights.
• Support HR and senior management with recruitment, training, and performance discussions.

Required profile

• Proven leadership experience in a hospitality environment.
• Organised, decisive and able to thrive under pressure.
• Genuine interest in developing and supporting team members.
• Strong problem‑solving abilities and attention to detail.

Required skills