Reservations Agent – Guest Services

About the role

We are looking for a Reservations Agent to join the Mount Juliet Estate team. As the first point of contact for guests, you will manage bookings, provide information and ensure a friendly, professional experience.

Key responsibilities

• Manage guest reservations and ensure needs are met to the highest standard.
• Provide detailed information on hotel facilities, pricing and available amenities.
• Handle billing accurately and efficiently.
• Promote and upsell estate facilities and additional revenue streams.
• Respond promptly to guest feedback and set accurate expectations prior to arrival.

Required profile

• Minimum 1 year experience in reservations or front‑office role, preferably using a reservations system.
• Excellent customer care and communication skills in English, both written and spoken.
• Ability to work well under pressure and as part of a team.

Required skills

• Opera PMS (or similar reservation system).
• Marsha PMS (or other property management system).

What we offer

• Competitive salary.
• Employee meal and complimentary gym access.
• Parking facilities.
• International hotel discounts through Marriott.
• Continuous professional development opportunities.
• Employee Assistance Program.