Team Manager - Fashion, Home & Beauty

About the role

Join M&S as a Team Manager in Fashion, Home & Beauty, leading the shop floor and shaping the store experience for the next generation of customers. You will set the pace, raise standards, and inspire your team to deliver standout style, sharp service, and strong commercial results.

Key responsibilities

• Lead a multi‑skilled department that trades strongly and looks brilliant.
• Ensure five‑star service, safety, availability and operational excellence.
• Drive commercial performance using insight, data and fast decision‑making.
• Coach, develop and performance‑manage team members with clarity and empathy.
• Maintain high standards of inclusion, brand behaviour and digital adoption.

Required profile

• Proven experience leading teams in a fast‑paced retail or customer‑focused environment.
• Strong commercial awareness and confidence to use data to drive results.
• Ability to have constructive, sometimes difficult conversations.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.

Required skills