Front of House Receptionist – Moate Dental Clinic

About the role

We are seeking a friendly Front of House team member to be the first point of contact for patients at our Moate dental clinic. You will ensure smooth patient flow, deliver five‑star hospitality and support the clinical team in providing high‑quality dental care.

Key responsibilities

• Greet, welcome and check‑in/out patients, providing clear and empathetic information.
• Manage a multiline phone system and high‑volume inbox, prioritising in‑person and remote patient needs.
• Schedule, reschedule and confirm appointments, coordinating with clinical teams to optimise diaries.
• Prepare patient charts and documentation for dental staff and maintain accurate records.
• Generate billing statements, process payments, reconcile daily cash takings and handle deposits.
• Operate the Dentally practice management system and follow data‑protection protocols.
• Support change‑over periods and occasional weekend shifts to maintain full opening hours.
• Uphold Truly’s hospitality standards and contribute to a cooperative team culture.

Required profile

• Secondary education required; vocational or admin qualification is an advantage.
• Minimum 1–2 years experience in front‑of‑house or reception roles, preferably in a dental or hospital setting.
• Proven ability to work in high‑volume, customer‑facing environments.
• Excellent spoken and written English with strong empathy for diverse patients.
• Professional discretion and awareness of GDPR/data‑protection requirements.

Required skills

• Multiline phone handling
• Appointment scheduling
• Billing and cash reconciliation
• Dentally practice management system (or willingness to learn)
• EXACT system experience (a plus)