Front Office Supervisor – Hotel Reception

About the role

Join the Kilkenny Ormonde Hotel as a Front Office Supervisor, leading the reception team in delivering exceptional guest experiences in the heart of medieval Kilkenny.

Key responsibilities

• Oversee daily front‑office operations, including check‑in and check‑out procedures.
• Handle guest queries, resolve issues promptly, and ensure adherence to brand standards.
• Process payments and manage guest billing at departure.
• Coordinate room allocations for large tours, groups, and events.
• Take reservation calls when required and support the team during peak periods.

Required profile

• Minimum 2 years of experience in a similar front‑office or reception role.
• Strong ability to multitask, prioritize tasks and maintain attention to detail.
• Excellent communication skills and a customer‑focused attitude.

Required skills

What we offer

• Competitive hourly wage.
• Complimentary leisure club membership (pool, gym, sauna, steam room).
• PRSA pension scheme and employee assistance programmes.
• Discounted room and dining rates across Windward properties.
• Career progression, training and development opportunities.
• Uniform provision and cycle‑to‑work scheme.