Spa Receptionist – Full‑time at Luxury Hotel in Galway
The Hawthorn by Galway Bay · Galway
Job description
About the role
The Hawthorn by Galway Bay, a new luxury hotel opening on the Wild Atlantic Way, is looking for a full‑time Spa Receptionist. You will be the first point of contact for guests visiting the world‑class wellness centre, ensuring a warm, professional welcome and seamless service throughout their stay.
Key responsibilities
- Greet and welcome spa guests with a courteous and attentive manner.
- Manage reservations, bookings and guest requests using the hotel’s reservation system.
- Assist guests in selecting appropriate wellness treatments and services.
- Coordinate with spa therapists and other departments to ensure smooth operations.
- Handle inquiries, resolve issues promptly and maintain accurate records.
Required profile
- Previous experience in reception, reservation management or guest‑welcome roles within hospitality.
- Excellent communication and customer‑service skills, with knowledge of Forbes and LHW standards.
- Ability to work flexible shifts, including weekends and public holidays.
- Strong time‑management, proactive attitude and attention to detail.
- Team‑player who can thrive in a dynamic, luxury‑service environment.
Required skills
- Proficiency with hospitality management software and computer systems.
- Knowledge of wellness treatments and the spa industry.
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Published 5 hours ago
Expires 1 month from now
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The Hawthorn by Galway Bay
Galway
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