Spa Receptionist – Luxury Hotel & Spa
The Heritage · Ballycarroll
Job description
About the role
Join the award‑winning spa at The Heritage, a luxury hotel set in the unspoilt Laois countryside. As a Spa Receptionist you will be the first point of contact for guests, ensuring a warm, professional and memorable experience.
Key responsibilities
- Welcome and check‑in guests efficiently, handling all spa‑related queries.
- Provide information on spa facilities, tours for potential members and promote treatments.
- Maintain the spa’s ambiance by controlling lighting, music and temperature.
- Open and close the spa according to standards and complete cash‑handling procedures.
- Accurately post guest accounts and process sales of spa products and home‑care items.
- Keep reception and surrounding areas clean and well‑maintained.
Required profile
- Minimum 1 year of customer‑service experience, preferably in a busy, luxury spa or hospitality environment.
- Excellent communication and interpersonal skills.
- Flexible availability for mornings, evenings and weekends.
Required skills
- Proficiency with booking systems.
- Strong computer literacy.
What we offer
- Discounted rates at other FBD Hotels.
- Health Club membership.
- Learning and development programmes, including talent development and career progression.
- Employee Assistance Programme.
- Strong team atmosphere with meals, uniform and free onsite parking provided.
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Published 7 hours ago
Expires 1 month from now
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The Heritage
Ballycarroll
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